170 Hammond Ave, Wagga Wagga NSW 2650

Customer Service Manager


A rare and exciting opportunity has arisen in a customer service manager role to join our fast paced environment and results-driven printing team.


Duties and responsibilities will be included but not be limited to:


?    Developing and revising policies, programs and procedures relating to customer relations and goods and services provided;

?    Enhance customer services for operational efficiency within the entire organisation;

?    Managing all customer relations, making the strategic plans based on the business operations and industry research;

?    Managing all customer services programmes covering all operations within the company;

?    Motivating and training staff for optimum customer service delivery;

?    Planning and implementing after-sales services to follow up customer satisfaction ensure performance of goods purchase, and modify and improve services provided;

?    Responding to complex inquiries regarding after-sales services in a timely manner;

?    Liaising with colleagues and business partners and customers to identify and satisfy customers’ requirements;

?    Working with leaders to facilitate the development of the accountability

action chain for the purpose of understanding the customer loyalty;

?    Understanding organisation’s products and services, and updating with the changes.


To be successful in this role it is assumed you will have:


?   Bachelor Degree in Business, Management or related majors, MBA is

preferred;

?    Having at least five year of working experience in customer services and

sales after services for online products sales;

?   Strong attention to detail and time management;

?   Fluent in English and Chinese both verbal and written;

?   Have strong team skills and service oriented attitude;

?   Advanced Microsoft Office Skills (Word, Excel & Outlook)


If you are interested in this role, please forward your cover letter outlining your experience and suitability to the role together with a detailed resume to "David Foster" david@activeprint.com.au .

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